Manoram Yatra, operated by ManoramYatra Ventures Private Limited, respects the privacy of every visitor, customer and traveller who interacts with our website, services and communication channels.
By accessing or using manoramyatra.in, you acknowledge that you have read and understood this Privacy Policy. We aim to handle personal information responsibly and use it only for legitimate business, travel-service and customer-support purposes.
1. Information We Collect
When you contact us, request a quotation, make a booking, submit an enquiry or use our website, we may collect information required to provide our services.
Personal Information
Name, mobile number, email address, communication details and other information voluntarily provided by you.
Travel Information
Destination, travel dates, number of travellers, preferences, hotel requirements and other booking-related details.
Transaction Information
Relevant payment or transaction details necessary to process bookings through applicable payment providers.
Technical Information
Device, browser, approximate usage information, IP-related technical data and website interaction information.
2. How We Use Your Information
Information collected by Manoram Yatra may be used for purposes including:
- Processing travel enquiries and booking requests.
- Preparing customised travel quotations and itineraries.
- Arranging hotels, transportation, tours and other travel services.
- Communicating booking confirmations, updates and important information.
- Providing customer support before, during and after travel.
- Improving our website, products and customer experience.
- Preventing fraud, misuse and unauthorised activity.
- Sending promotional communications where permitted and appropriate.
- Meeting applicable legal, regulatory and operational requirements.
3. Travel & Booking Information
Certain travel services may require additional information to complete a reservation. Depending on the service requested, information may include passenger names, travel dates, identification details, hotel preferences or other booking information.
4. When We May Share Information
We do not treat your personal information as a product for sale. Information may be shared where reasonably necessary to provide the service requested by you.
For example, information may be shared with:
- Hotels and accommodation providers.
- Airlines, rail, bus or transportation service providers.
- Local drivers, guides and activity operators.
- Payment gateways and transaction service providers.
- Technology, hosting and communication service providers.
- Government authorities or law-enforcement agencies where legally required.
Third-party service providers may have their own privacy policies and terms governing the information they process.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and support certain website features.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
Manoram Yatra takes reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, absolute security cannot be guaranteed.
7. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction or deletion of certain information.
You may also contact us regarding concerns about how your information is being used or request that certain marketing communications be stopped.
8. Third-Party Websites & Services
Our website may contain links, integrations or references to third-party websites and services. These third parties operate independently and may have their own terms, privacy policies and data practices.
Manoram Yatra is not responsible for the privacy practices or content of third-party websites that you may access through external links.
9. Children's Privacy
Our website and travel services are intended to be used by individuals who can legally enter into applicable transactions. We do not knowingly seek to collect personal information from children for purposes unrelated to a legitimate travel service or transaction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any updated version will be published on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Manoram Yatra.
We're Here to Help
For privacy-related questions, booking assistance or general customer support, you can reach our team through the details below.